Privacy Policy

Ross Newton Motors is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Ross Newton Motors manages personal information. It is structured as follows:

1. Personal information Ross Newton Motors collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Ross Newton Motors and complaints
10. Changes to Privacy Policy

1. Personal information Ross Newton Motors collects

The main types of personal information Ross Newton Motors collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Ross Newton Motors such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Ross Newton Motors's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Ross Newton Motors's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Ross Newton Motors's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Ross Newton Motors.

Ross Newton Motors collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Ross Newton Motors keeps of telephone calls, or emails received, or messages sent to Ross Newton Motors or posted on Ross Newton Motors's pages on social media);
• Ross Newton Motors's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Ross Newton Motors collects personal information in connection with running its business directly from the individual concerned. On occasion Ross Newton Motors may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Ross Newton Motors stores personal information in electronic and paper form.

Ross Newton Motors uses and discloses personal information as follows:

• to source vehicles and sell them to Ross Newton Motors's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Ross Newton Motors's customers and prospective customers;
• to obtain products, services or information from Ross Newton Motors's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Ross Newton Motors knows about them);
• to operate and manage Ross Newton Motors's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Ross Newton Motors. For example, Ross Newton Motors may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Ross Newton Motors also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Ross Newton Motors uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Ross Newton Motors uses in the operation of the computer program is browsing history on Ross Newton Motors's websites, name, contact information, and other information you may input into Ross Newton Motors's websites. The level of human oversight Ross Newton Motors provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Ross Newton Motors's staff.

4. Cookies

Ross Newton Motors uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Ross Newton Motors's web server. Ross Newton Motors may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Ross Newton Motors's platforms and those social media platforms. Ross Newton Motors's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Ross Newton Motors's website.

5. Links to other websites

Ross Newton Motors's website may contain links to third party websites. Ross Newton Motors does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Ross Newton Motors and do not wish to receive these communications from Ross Newton Motors in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Ross Newton Motors.

7. Overseas transfers

Ross Newton Motors's website/s are hosted in Australia. On occasion, a third party service provider Ross Newton Motors engages or that Ross Newton Motors is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Ross Newton Motors holds about them by contacting Ross Newton Motors during business hours on (07) 4953 1455 or via the contact page.

Ross Newton Motors may require an individual making a request to verify their identity before processing their request.

Ross Newton Motors will aim to respond to all requests promptly and within 30 days.

Ross Newton Motors may refuse a request where permitted or required by law. Ross Newton Motors will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Ross Newton Motors and complaints

If you have any queries, concerns or complaints about how Ross Newton Motors handles your personal information please contact Ross Newton Motors during business hours on (07) 4953 1455 or via the contact page. Ross Newton Motors may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Ross Newton Motors can understand the nature of your concern. In most cases, Ross Newton Motors will ask that you put your request in writing.

Ross Newton Motors takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Ross Newton Motors's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (07) 4953 1455
• Mailing Address: 72 Gordon St, Mackay, QLD, 4740

10. Changes to Privacy Policy

Ross Newton Motors may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.